Terms of Service

These terms are an agreement between you and Centis, which operates PageIntake ("we"). By creating an account or using PageIntake, you agree to them. If you use PageIntake for a company, you agree on its behalf and confirm that you can.

1. Definitions

• Agency: the workspace a team uses in PageIntake, and the business that runs it.
• Owner: the one person in an Agency who manages billing, can transfer ownership, and can delete the Agency.
• Member: anyone the Agency adds to its workspace, including the Owner.
• Client: a person an Agency invites to answer a project through a client link.
• Client Content: everything Clients and Members enter or upload into projects: answers, files, and comments.

2. Accounts

• PageIntake is for businesses. You must be at least 18, and an adult under the laws where you live, and use it for your work.
• Give us accurate information, and keep access to your email address, since that's how you sign in.
• The Agency is responsible for what its Members do in PageIntake, and for the roles and access it gives them.
• Tell us at once if you think someone got into your account.

3. Clients

• Clients use PageIntake without an account. A client link is the only key to a project, so share it only with the right person. You can pause or reissue a link at any time.
• You're responsible for having the right to collect what you ask your Clients for, and for telling them how you'll use it.
• Emails to Clients go out in your Agency's name, with replies going to you. Send them only to people who expect to hear from you.

4. Plans and billing

• PageIntake has a Free plan and monthly paid plans. The limits and prices of each plan are on ourpricing page. There's no free trial.
• Payments are handled by Polar Software, Inc., our merchant of record, which also charges any applicable taxes and sends receipts. Paid plans renew each month on the day you first paid, until cancelled.
• Upgrades take effect at once. We charge the difference for the rest of the current period, and your billing date stays the same.
• Downgrades between paid plans take effect on your next billing date. Until then you keep your current plan.
• Cancelling takes effect at the end of the period you paid for. You can undo a scheduled downgrade or cancellation before it takes effect.
• If a renewal payment fails, you keep your paid plan for 7 days. If it still hasn't gone through, the Free plan's limits apply until payment succeeds.
• No refunds. We don't refund payments, including for partly used periods, unless the law or section 12 requires it. Deleting an Agency ends its subscription at once, without a refund for the rest of the period.
• We'll email the Owner at least 30 days before a price increase would apply to their subscription, and apply it only if they agree. If they don't, the subscription ends at the end of the period already paid for, at the old price.

5. Going over a plan's limits

Plan limits stop you from adding more than your plan allows. If you end up over them after a downgrade, a cancellation, or a failed payment:

• Members and projects over the limit are locked. Nothing is deleted. Locked Members can't use the Agency, and locked projects are read-only for you and closed to Clients. They unlock when you upgrade or make room.
• Storage over the limit gets a 30-day grace period, and we email the Owner during it. If you're still over when it ends,we delete just enough files to get under the limit, oldest first, starting with archived projects. Deleted files can't be recovered.

6. Your content

• You and your Clients own Client Content. We don't claim any rights to it.
• You give us permission to store, process, and send Client Content only as needed to run PageIntake for you, including to the tools you connect.
• We don't sell Client Content, use it for advertising, or use it to train AI models.
• Keep your own copies of anything important. You can download a project's files at any time, but we don't keep backups you can restore files from.

7. Acceptable use

You and your Clients may not use PageIntake to:

• Break the law, or store or share content that is illegal or infringes someone else's rights.
• Upload malware, or anything meant to harm PageIntake or the people using it.
• Send spam, or email people who didn't agree to hear from you.
• Collect payment card numbers, passwords, resident registration numbers or other government ID numbers, health information, or other sensitive information.
• Collect personal information you have no lawful basis to collect.
• Get around plan limits, probe or overload our systems, or access other Agencies' data.
• Copy, resell, or reverse engineer PageIntake.

8. Reporting content

If you believe content in PageIntake infringes your rights, such as your copyright or privacy, or is illegal, email support@pageintake.com with where it is and why. We'll review it promptly and may restrict access to it while we do, as Korean law provides, and let the Agency know.

9. Connected tools

On paid plans, you can connect tools such as Slack, Google Drive, Dropbox, Notion, Webflow, and webhooks. We send them data only at your direction. Once data reaches a tool, that tool's own terms apply, and disconnecting it doesn't delete what was already sent. We aren't responsible for those tools, or for changes they make that stop a connection from working.

10. Data processing

For personal data in Client Content, the Agency decides what is collected and why, and we process it on the Agency's behalf. Our Data Processing Addendum is part of these terms and covers this. OurPrivacy Policy covers the personal information we collect about you.

11. Subprocessors

We use service providers to store and deliver your data. They're listed, with what each one handles, on ourSubprocessors page.

12. Changes to PageIntake

We keep improving PageIntake, so features may change. If we remove or reduce a main feature of a paid plan, we'll tell Owners at least 30 days in advance. If you don't want to continue, you can cancel, and we'll refund the unused part of the current period. We work to keep PageIntake available, but can't promise it will never be interrupted, for example during maintenance or an outage at a provider we rely on.

13. Suspension and termination

• You can delete your account, or the Owner can delete the Agency, at any time in the app. Deletion takes effect at once and can't be undone. Database backups expire within 30 days.
• We may suspend or close an account or Agency that breaks these terms, puts others at risk, or doesn't pay. Unless the problem is serious or the law prevents it, we'll warn you first and give you a chance to fix it and download your data.

14. Disclaimer

PageIntake is provided "as is". To the extent the law allows, we don't make promises beyond those in these terms, including that PageIntake will suit a particular purpose or be free of errors.

15. Limitation of liability

• Our total liability for any claims about PageIntake is limited to the greater of the amount the Agency paid us in the 3 months before the event that led to the claim, or US$100.
• We aren't liable for losses that arise from special circumstances we couldn't have foreseen, such as lost profits or lost business, or for lost data you could have kept a copy of.
• These limits don't apply to damage we cause intentionally or through gross negligence, to our liability to people whose personal data we process, or where the law doesn't allow them.

16. Your responsibility

If a third party makes a claim against us because of Client Content you collected, or because you or your Members broke these terms, you'll cover our resulting losses and reasonable costs.

17. Changes to these terms

We'll post changes here with their effective date at least 7 days in advance, or 30 days in advance for changes that are bad for you. For those, we'll also email Owners, and the email will say that using PageIntake after the effective date means accepting the change. If you don't agree, you can cancel or delete your account before then.

18. Governing law

These terms are governed by the laws of the Republic of Korea. Disputes go to the court with jurisdiction under Korea's Civil Procedure Act. Matters these terms don't cover follow Korean law and commercial practice.

19. Contact

Questions about these terms? Email support@pageintake.com.

PageIntake is operated by Centis (representative: Dongyun Lee, business registration number 812-63-00790, mail-order business registration number 2026-충북청주-0431), 303, 95-7 Suam-ro, Cheongwon-gu, Cheongju-si, Chungcheongbuk-do, Republic of Korea.